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  • Do you bring your own cleaning supplies?
    Absolutely! We come fully equipped with all the cleaning supplies required to spruce up your home. If you prefer, you're welcome to use your vacuum and mop; however, we always have backup equipment on hand in case yours isn't available.
  • Do I need to be home while you are cleaning?
    You are not required to be present during the cleaning process; however, we do need access to your property. Many clients provide us with a door code or a hidden key for entry. If you prefer to be at home during the cleaning, we are happy to accommodate your schedule.
  • What if I have pets in my home?
    We're pet-friendly! We're accustomed to working around household animals. If you have indoor pets, please inform us when booking. Ideally, if you could keep them in a kennel or in a designated area while we clean, it would be greatly appreciated.
  • What if I need to cancel or reschedule my visit?
    We kindly request a minimum of 24 hours' notice for cancellations or rescheduling to avoid fees. Rescheduled visits are subject to availability and a $30 fee.
  • What if I am not satisfied with the clean?
    At FYKA Fresh Cleaning Co., we stand by our 100% Satisfaction Guarantee. If you have any concerns, please contact us via email or phone and share photos of any issues within 24 hours of your cleaning visit to be eligible. This ensures you have the option for us to return and address any specific tasks. The date and time for the follow-up visit will be scheduled based on our availability.
  • Do you need to visit my home to provide me with a quote?
    No need to worry! Just complete our online survey on our website, and we'll promptly send you a quote within 1-2 business days. If you have any specific questions or suggestions, we can discuss them through email or over the phone after you've received the quote.
  • Do you use Eco-Friendly cleaning products?
    Explore our Eco-Friendly Cleaning option, where we proudly use Branch Basics cleaning products for our Green Clean. For more details, please visit: [Include the link to the relevant webpage].
  • What types of payment can I use for my cleaning visits?
    You can pay with any major credit card or E-transfer. Credit card can be stored in our system and charged automatically after each visit. Payment is expected to be sent upon receiving the invoice.
  • Are you Insured, Licensed & Bonded?
    We're a fully insured, bonded, and licensed business, aimed at giving you peace of mind. You can find our insurance policy number on the bottom of our invoices for your income tax records. Our FYKA Fresh cleaning professionals are carefully selected after undergoing a thorough process of criminal record checks, background checks, and reference verifications. Your trust and safety are our priorities.
  • Do I have the same cleaner at each visit?
    Our aim is to offer you a consistent cleaning team for each visit. In the event of illness or scheduled time off, an alternate cleaner or team will be assigned. Rest assured, the FYKA Fresh standard is consistently taught to all our cleaners. If you ever find yourself dissatisfied with your team, we're committed to finding the perfect match for you. Your satisfaction is our priority.
  • Do I need to do anything to prepare for my cleaning visit?
    Absolutely not! We want you to enjoy a cleaning service without the need to "clean for your cleaner!" If you prefer to prepare in any way, tidying up the space, making beds, and picking up laundry or toys can be helpful. However, there's absolutely no obligation to clean anything before we arrive. We're here to handle the cleaning for you.
  • How much does a maid cleaning service cost?
    Residential house cleaning services in your area typically start at approximately $40 per hour. For recurring services, discounts are often available! Please note that prices can vary based on factors like your home's size, the number of rooms to be cleaned, recurring service requirements, and any special requests you may have (such as deep cleaning or move-in/move-out cleaning). For detailed pricing information, feel free to visit our pricing page.
  • Why should I hire a house cleaning service?
    There are several compelling reasons to consider hiring a house cleaning service. For some, it's a matter of saving time, especially when a busy schedule leaves little room for cleaning. Others opt for a house cleaner to enhance the overall appearance of their home or to maintain a consistently clean environment between professional cleanings. A professional house cleaning company brings peace of mind, assuring you that your home will receive a thorough cleaning from an experienced expert who knows how to tackle every surface and area effectively. Moreover, a reputable house cleaning company utilizes safe and eco-friendly cleaning products, free from harsh chemicals. Special thanks to Blue Skies St. Louis for sharing this valuable insight!
  • Where do I get the best airbnb & house cleaning services in Charlotte?
    Discover the benefits of tailored cleaning services in Charlotte with FYKA Fresh Cleaning Co. Whether you're a vacation rental owner aiming to boost your business, an Airbnb host striving for 5-star reviews, or a homeowner seeking dependable house cleaning, we have a meticulously crafted plan for you. Maximize your free time and entrust expert maids with your tasks. We're your reliable partner for every cleaning need!
  • How often should I get my house cleaned?
    Ideally, a monthly cleaning schedule is recommended, tailored to your home's dirt accumulation rate. However, with the busy pace of life, it's not always easy to adhere to that routine. If you find yourself falling behind, professional contract cleaning services are at your service. These companies typically offer bi-monthly deep cleaning sessions, providing a comprehensive cleaning of all your surfaces, floors, and appliances. It's a convenient way to ensure a consistently clean home without the need to manage it all on your own.
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